Delete a Nautilo Mobile account

Account deletion applies to one named Nautilo Server. It does not silently delete accounts on any other Server saved on your phone.

Delete the account in Mobile

1. Sign in to the Server whose account you want to delete.
2. Open Settings.
3. Under Your Account, choose Delete account.
4. Read the named Server and deletion boundary shown on screen.
5. Reauthenticate and confirm Delete account.

Deletion applies only to the account on the named Server. Other saved Nautilo Servers and their accounts are not affected. After the Server confirms deletion, Mobile removes that Server's local registration from the phone.

This is different from removing a saved Server. Removing a saved Server clears the phone's registration but does not ask the Server to delete the account or its data.

When deletion must stop first

Mobile explains the required next step instead of silently deleting shared work when:

• the account is the Server's last owner;
• the account owns shared Rooms that must be reassigned or deleted first; or
• another Server is the authority for a federated account;
• protected custody data requires a compatible newer release or an operator recovery path; or
• an active media operation must finish, including its cleanup.

Complete the named ownership or authority step, then return to the deletion screen. The Server rechecks eligibility when deletion is confirmed. For protected custody, do not keep retrying: update to the compatible release or contact the Server operator. For an active media operation, wait for the operation and cleanup to finish before trying again.

Finish an interrupted removal

Mobile records whether the Server confirmed deletion before it removes the phone's local registration. The recovery action depends on that boundary:

• Deletion was not sent: the account still exists on the Server. Reconnect, return to the deletion screen, and repeat deletion when the eligibility UI explicitly offers it.
• The result is unconfirmed: Mobile keeps the local registration. Reconnect and let the deletion screen reconcile with the Server; do not repeat deletion unless the reconciled eligibility UI explicitly asks you to.
• Server deletion completed, local removal failed: choose Finish removal to remove the saved Server registration from this phone. This does not issue a second account-deletion request.
• Finish removal also fails: close Mobile, reopen it, return to the account deletion screen, and choose Finish removal again.

Do not interpret a remaining saved Server card as proof that Server deletion failed. Read the status shown on the deletion screen: it distinguishes a Server request that still needs retrying from completed Server deletion with local cleanup still pending.

Start a request without the app

For an account on an independently operated Nautilo Server, contact that Server's operator and state that you want the account on that Server deleted. The operator controls the Server and is the party able to verify the request, explain its retention rules, and complete any ownership transfer required for shared work.

For data handled through Kentauros Services, start from the Contact and changes section of the Nautilo privacy notice. Kentauros cannot delete data held only by an independently operated Server.

Do not include a password, recovery code, session token, owner credential, or other authentication secret in an account-deletion request. A Server operator may need to verify identity through that Server's normal authentication flow.

What may remain

The responsible Server operator must explain its retention policy and any records it must preserve for security, legal, dispute, or abuse-prevention purposes. Connected identity or service providers may also have their own deletion and retention processes.

See Use Nautilo Mobile for connection recovery and the boundary between removing a saved Server and deleting its account.